ETAOP Merchant Support

Set up your store

Create a merchant profile and control when your store accepts orders.

• Add your business details and complete account verification
• Set your store location, hours and availability
• Share your public storefront with customers

Manage products and stock

Build a catalog that reflects what you can sell right now.

• Add products, photos, variants and customizations
• Update prices, stock and product availability
• Import products with an ETAOP workbook or a supported PetPooja export

Handle orders and counter sales

Manage online orders and record sales made at your counter.

• Follow orders through preparation and fulfilment
• Create POS bills and record cash, UPI or card payments
• Print available bills, kitchen tickets and shipping labels

Choose how to fulfil orders

Offer the delivery options that work for your business and products.

• Offer store pickup or configure product delivery options
• Set a local delivery radius where applicable
• Assign your own delivery staff through ETAOP Runner for supported orders

ETAOP does not supply delivery staff. Delivery options depend on the product and your store setup.

Run offers for customers

Use eligible promotions to encourage repeat and new orders.

• Create merchant-funded coupon and cashback campaigns when enabled for your store
• Choose eligible products and delivery types for supported campaigns
• Review campaign usage and limits

Review earnings and payouts

See what was credited and manage your payout details.

• Review wallet transactions and order-credit breakdowns
• Add payout details and request withdrawals
• View available commission, tax and refund details